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FAQ
Photo by Towfiqu barbhuiya / Unsplash

FAQ

Answering your top questions about Quillette memberships.

I'm trying to login but I'm not receiving any email with the login link.
Our emails to you might be bouncing because they've been marked as spam. Please contact members@quillette.com for help.

I don't want to get an email with a login link every time. Can I set up a password?

We are unable to set up a password system on our website. Not to worry, however. Passswordless logins are more secure and they're very easy to use. If you prefer not to receive an email with a login link every time you want to sign in, all you need to do is enable cookies on our website so that our site remembers you and you stay logged in. Here are some instructions on how to do that.

How do I update my credit card information?
1. Sign in to your account on our website.
2. Click on "Account" in the top right corner.
3. Update your billing info.

Does my annual membership auto-renew?
Yes, it does. To stop it from renewing, you can cancel your membership after you sign up and you will maintain all membership access for the entire year.

How do I cancel my membership?

Please sign in to your account on our website, then click on "account" in the top right corner. Then "change plan".

Why can't I pay in my native currency?
Multi-currency products are not possible at the moment. Ghost (the blogging platform we use) only supports charging for subscriptions in a single currency.

We chose USD because the majority of our readers are located in the United States. That being said, we have thousands of members in the United Kingdom, Australia, and beyond, who have no issues paying their membership with their local card.

Typically anyone can still purchase, even with a foreign card, and their bank will handle the currency conversion, often with zero conversion fee. Please check with your bank.

That being said, if you would like a custom membership in your currency- that can be arranged by contacting members@quillette.com.

Can I pay my subscription with PayPal instead?

We prefer to take subscriptions through our website because we don't get charged a commission, meaning that 100% of your donation goes to keeping free thought alive. If for some reason you'd prefer to donate via PayPal, you can do so here.

How do I set a profile picture?

For the time being you have to use Gravatar to set a profile photo.

How do I use a pseudonym in the comments section?

You can create a pseudonym by first signing in to your account. Then scroll to the comments section at the end of the article. There you'll see your name and circular image. Click on your name and a window will pop up where you can change your name.

How do I gift a subscription to someone else?

Instructions here.

I'm supporting you on Patreon, do I get member access?

When Quillette was founded in 2015, we used Patreon to grow. Patreon served us well for a time, but we now prefer subscriptions via our website for a number of reasons, not least the independence it provides us.

We are completely in charge of subscriptions on our website, whereas Patreon could shut down our account at any time for publishing heterodox ideas. See here and here for examples of what we'd like to avoid.

Subscribing via our website provides for a streamlined user experience, and we encourage Patreons to sign up. Please email members@quillette.com if you have any further questions.